Q: WILL MY ORDER BE AFFECTED BY THE CORONAVIRUS OUTBREAK?
A: Rest assured at this time we are still dispatching all orders as normal however Royal Mail have stated that due to reduced staffing some of their services may be delayed. We kindly ask at this time that you allow a few additional days for delivery before contacting us.
Q: WHAT ARE YOUR ACCEPTED PAYMENT METHODS?
A: We want to make shopping online as easy as possible and so accept all major debit and credit cards as well as accepting payments via PayPal. We also offer a Buy Now Pay Later payment method through Klarna.
Q: CAN I PLACE MY ORDER OVER THE PHONE?
A: If you’d prefer to speak to someone to place your order, call our friendly team on 01724 840576 and they’ll be happy to help you. They can offer knowledge and expertise should you require further information about any of our jewellery and watches.
Q: HOW CAN I RETURN MY PURCHASE FOR AN EXCHANGE OR REFUND?
A: We’re certain that you’ll love your purchase but, on the rare occasion that it’s not right, we’ll be more than happy to offer a refund or exchange. Just return the unworn item to us in its original packaging and with all relevant receipts and documentation within 14 days of delivery. This offer does not include underwear, earrings, personalised items or special orders and does not affect your statutory rights. (Include link to full returns policy)
Q: CAN I HAVE MY PURCHASE DELIVERED TO MY LOCAL STORE?
A: Yes. We understand that you can’t always be at home for the post, so having your order delivered to one of our stores can make shopping online even more convenient. The Click & Collect service is completely free of charge and full details can be found within the Delivery section.
Q: DO YOU DELIVER OUTSIDE OF UK?
A: At present we deliver to the UK and Republic of Ireland and the rest of the world. If for any reason you are having troubles with our checkout process please contact us at [email protected].
Q: CAN YOU ADJUST MY WATCH BRACELET?
A: Yes, we’re happy to offer free adjustments on any watches bought from ourselves. To take advantage of this complimentary service, simply take your watch to one of our stores and we’ll adjust it to fit perfectly.
Q: MY WATCH HAS STOPPED, WHAT DO I DO?
A: In most cases it simply means your watch requires a new battery. Bring it along to your nearest store and they will take a look at it for you.
Q: CAN I GET A WRITTEN VALUATION OF MY PURCHASE FOR MY INSURANCE COMPANY?
A: Yes, we offer a full jewellery and watch valuation service which is undertaken at our in-house workshop. This cost of this service varies depending on the value of the items, to reflect the time that is taken by our professional jeweller to assess your items. Written valuations cost £45+VAT for the first item, and £10+VAT for each item thereafter, or 1% of the total valuation (+VAT), whichever is greater.
Q: DO YOU ENGRAVE ITEMS?
A: We work closely with a number of well-regarded hand engravers and are able to send some items that have been purchased from us to be personalised. However, please be aware that some items may be unsuitable for engraving. If you have something in mind that you would like to be engraved, please contact a member of the team on 01724 840576 to find out more, or pop in to your local store.
Q: DO YOU BUY SECOND HAND JEWELLERY AND WATCHES?
A: Yes, we purchase second hand gold jewellery pieces and luxury watches. If you are looking to sell some second hand gold or a luxury watch, pop in to your local store to discuss this with one of our trained members of staff.